Who Are We?
At WOW Lighting and Controls Ltd., we’re not just a lighting company, we currently operate two Inspiration and Education Centers in Edmonton and Calgary with over 40 highly trained and dedicated employees. With decades of experience collaborating with engineering, interior design, distribution, architecture, and construction management teams, we continue to be market leaders in both the specification and distribution channels in Canada.

Your Mission:
Wow Lighting and Controls is seeking a highly motivated, self-starter to join our team as an Inside Specification Sales & Support Representative. As the key contact point for the department, the successful candidate will be responsible for providing technical support and sales assistance to our clients, helping them identify the product solutions that best meet their needs. An ideal candidate will have excellent communication and customer service skills, a willingness to work in a collaborative, fast-paced environment, and work to understand our product lines.

Core Competencies:

• Fielding and responding to daily requests from clients or coworkers.
• Utilize vendor portals to check inventory levels, lead times and pricing.
• Provide fixture and controls selections, alternates, and solutions for inquiries from our customer base.
• Assist the specification team with technical support, budget pricing, and lighting layouts using Visual Software/AGI.
• Supporting the specification team with client education and training.
• Prepare quotes, bids, budgets, presentations, and other documents as needed.
• Regular follow up on quotations/opportunities using CRM system(s)
• Actively interface with our manufacturer partners to discuss and utilize new products.
• Participate in industry trade shows as needed.

What you will bring with you:

• Ability to read client provided electrical construction documents.
• Customer service focused and oriented.
• Good time management with the ability to prioritize tasks.
• Ability to work in a team environment across multiple departments.
• Understanding of electrical code, electrical concepts and best practice installations is considered and asset.
• Strong PC skills including Microsoft Office Suite and Outlook 365.
• Oasis Sales Software experience is an asset.
• AutoCAD or related software experience is an asset.

Qualifications & Experience:

• Post-Secondary education or equivalent work experience.
• 2-4 years in a customer success role with a proven ability to deliver and grow customer value with electrical solutions (preferred).
• Electrical and/or industry experience is an asset.

What We Promise:
We see employees as team members who are essential participants in the success of the company by developing and maintaining long-lasting relationships. We are committed to the employees, and prioritize opportunities to collaborate with seasoned professionals, gaining insights and mentorship.

We’re proud to be an equal opportunity employer and we celebrate diversity and are committed to creating an inclusive environment for all employees.

Values That Drive Us:

• Accountability
• Commitment
• Efficiency
• Integrity
• Transparency

We Take Care of our People:
Good benefits go beyond what you would expect, and we have your physical, mental, and financial health covered. Here are a few of the additional perks you can expect when working with us:

• Competitive Salary
• Comprehensive Benefits Package - Health, Dental, Vision, Mental Health Supports
• Onsite free parking
• Onsite Gym Facility
• Profit Sharing & Bonus Program
• Paid vacation time and Christmas Break
• Vehicle & mobile phone allowance program
• Career Development – Training & Educational Assistance Program

Work Location:
This role has a requirement of working from the Calgary office located at 4467 – 104 Avenue SE Calgary, AB T2C 5C6
Potential travel to Edmonton, Alberta for training purposes.