Wow Lighting and Controls is seeking a highly motivated, self-starter to join our team as an Inside Specification Sales & Support representative.

As the key contact point for the department, the successful candidate will be responsible for providing technical support and sales assistance to our clients, helping them identify the product solutions that best meet their needs. An ideal candidate will have excellent communication and customer service skills, a willingness to work in a collaborative, fast-paced environment, and work to understand our product lines.

DUTIES & RESPONSIBILITIES:

• Fielding and responding to daily requests from clients or coworkers.
• Utilize vendor portals to check inventory levels, lead times and pricing.
• Provide fixture and controls selections, alternates, and solutions for inquiries from our customer base.
• Assist the specification team with technical support, budget pricing, and lighting layouts using Visual Software/AGI.
• Supporting the specification team with client education and training.
• Prepare quotes, bids, budgets, presentations, and other documents as needed.
• Regular follow up on quotations/opportunities using CRM system(s)
• Actively interface with our manufacturer partners to discuss and utilize new products.
• Participate in industry trade shows as needed.

CORE COMPETENCIES:

• Ability to read client provided electrical construction documents.
• Customer service focused and oriented.
• Good time management with the ability to prioritize tasks.
• Ability to work in a team environment across multiple departments.
• Understanding of electrical code, electrical concepts and best practice installations is considered and asset.
• Strong PC skills including Microsoft Office Suite and Outlook 365.
• Oasis Sales Software experience is an asset.
• AutoCAD or related software experience is an asset.

QUALIFICATIONS & EXPERIENCE:

Required:

• Post-Secondary education or equivalent work experience.
• 2-4 years in a customer success role with a proven ability to deliver and grow customer value with electrical solutions. (preferred)
• Electrical and/or industry experience is an asset.

BENEFITS & COMPENSATION:

• Competitive Salary Package – entry salary based on experience
• Profit Sharing and Bonus Program
• Paid Vacation and Christmas Break
• Comprehensive Benefits Package; Health, Dental, Vision, Mental Health
• Health Spending Program
• Career Development and Educational Training
• Team Building Events
• On-site Parking